IT Applications Support Manager Careers at MTN Uganda.

Job Title: Engineer – IT Applications Support Manager

Employer: MTN Uganda.

Duty Station: Kampala, Uganda

Application Deadline: 15th Nov 2013

Job Description

MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/date, Internet and mobile services. MTN is an equal opportunity employer and is seeking to recruit a competent individual to fill the vacant position of Engineer – IT Applications Support Manager – Uganda Applications

Responsibilities:

•    Provide first and second level support for all responsible applications.

•    Resolve incidents raised within Service Level Agreement

•    Fulfill service requests within Service Level Agreement

•    Interface with vendors for 3rd level support of responsible systems.

Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.

•    Document workflow processes i.e. configurations, concepts and process flows.

•    Work with vendors during designing, developing and installing application enhancements and upgrades.

•    Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make appropriate recommendations.

•    Carry out any other assignments as given by lT Hub management

Requirements:

• Bachelor’s Degree in Computer Science/Systems information/Statistics or related field.
• Strong functional knowledge of Information Systems.
• Knowledge in Computer Data Networks (LAN/WAN).


Skills and Attributes:

• Good analytical skills as well as high levels of attention to detail.
• Team work and relationship building skills.
• Good communication, interpersonal and report writing skills.
• Ability to work with people with diverse cultures.
• Ability to work under pressure.
• Be ready to work beyond office hours.


How to Apply

All Interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees to:

Human Resources Manager - IT SEA Shared Services,
Plot 77,Yusuf Lule Road (opposite Garden City Shopping Mall),
P.O. Box 24624,
Kampala Uganda.

MTN Uganda is an equal opportunity employer. Only successful candidates will be contacted.