Commercial Officer Revenue at National Water and Sewerage Corporation (NWSC)

Job Title: Commercial Officer Revenue
Employer: National Water and Sewerage Corporation (NWSC)
Duty Station: Kampala
Application Deadline: 15th November, 2013

Commercial Officer reports To: General/Area Manager
Main purpose of the job:
To effectively and efficiently administer and manage the customer care, revenue collection and debt management function at the Area level.

Key result areas:

• Ensure that strategies and measures are developed and put in place to improve commercial performance in the Area in particular reduce the level of suppressed accounts, increase annual revenues, maximize revenue collection and increase the customer base
• Carry out effective supervision and monitoring of Area commercial activities and ensuring the programs like territorial management are fully monitored and scheduled.
• Monitoring of big consumers arrears and ensure timely reconnections and disconnections for all the customers.
• Supervision and ensuring that customer data/demands and needs are fully captured and filed to meet the set standards and that the measures for customer service to customers are effective to ensure creation of Raving fans.
• Ensure good customer care and timely resolution of customer complaints.
• Updating staff on daily collection status, supervise weekend revenue activities
• Develop and continuously review strategies and develop measures for debt management and reduction of past dues
• Carry out comprehensive monthly analysis of commercial performance and propose effective intervention measures aimed at improving commercial performance of the Area
• Continuously review the commercial division’s procedures, processes and documentation to ensure it meets the standards for ISO certification
• Be involved in the development and guide implementation of marketing programs that enhance the NWSC image and ensure quarterly meetings with the relevant stakeholders and local water committees are held.
• Ensure timely delivery of bills, coordinate & monitor Government bills ensure they are timely delivered and fully certified and delivered to HQ by 7th of every month.
• Carry out customer care, and debt management training for all staff who interface with customers

Requirement:
A minimum of Bachelor’s Degree in Business Administration, Commerce, Economics, Law or other related field.
One (1) years working experience in revenue collection and debt management is an added advantage.
Personal attributes:
Excellent communications and coaching skills.
Strong attention to detail and highly organized.
High level of integrity.
Ability to work for long hours with minimum supervision.
Self-drive and resilience. Age below 35 years

How to Apply:
Interested individuals should send in their applications with copies of their academic and professional qualifications addressed to
Human Resource Manager, P.O. Box 7053 Kampala or hand deliver them at our Head Office Plot 39 Jinja Road.
All applications should reach us not later than 15th November, 2013.
Only short listed candidates will be contacted.