ICT Help Desk Officer at New Vision Printing and Publishing Company Ltd

Job Title: ICT Help Desk Officer

Employer: New Vision Printing and Publishing Company Ltd

Duty Station: Kampala, Uganda

Application Deadline: 4th Nov 2013

Key Result Areas:

• Respond to requests for technical assistance in person, via phone and electronically.
• Diagnose and resolve technical hardware and software issues
• Follow standard help desk procedures and advise users on appropriate action
• Log all help desk interactions.
• Administer help desk software.
• Redirect reported problems to appropriate resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Follow up on cases until they are resolved and closed in order to ensure users are happy with case resolution
• Prepare activity reports

Qualifications, skills and experience:

• A degree in a computer science, Information Technology or related field.
• At least 1 year broad experience in ICT user support, pc setup and maintenance, network troubleshooting and setup.
• At least 1 year broad experience in supporting broadcast environments, i.e., radio and TV.
• Excellent Analytical and problem-solving skills.
• Excellent interpersonal, and communication skills.
• Ability to work a flexible schedule.


How to Apply:

If you are interested in the above position, address your applications to:
Chief Human Resources Officer,
The New Vision Printing and Publishing Company Ltd.
P.O. Box 9815,
Kampala, Uganda